1. Introduction

 

1.1 Purpose of the Policy

This Privacy Policy serves as a binding legal document that governs how MedDental Clinic The Dome ("we," "us," "our") collects, uses, maintains, and discloses information collected from patients, visitors, and users ("you") of our services. Our commitment to your privacy is paramount, and this policy reflects our dedication to safeguarding your personal information and ensuring that it is handled with the utmost care and confidentiality.

 

1.2 Scope and Applicability

This policy applies to all services offered by MedDental Clinic The Dome, both online and offline. This includes dental care services, customer support, online appointment scheduling, marketing communications, and any other interactions you may have with us. This policy applies to all individuals who interact with us, including patients, guardians of patients, website visitors, vendors, and other third parties.

This policy applies to our operations within the UAE and extends to international interactions where applicable.

 

1.3 Definitions

Any information that identifies or can be used to identify an individual. Name, address, phone number, email address, national ID, passport number,Dental records, medical history, diagnoses, treatment plans, X-rays, lab results. Credit card numbers, bank account information, insurance details.

IP address, browser type, operating system, cookies, usage patterns on our website.

Any operation performed on personal information, including collection, use, alteration, retrieval, consultation, disclosure, storage, and destruction. Freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal information. Individuals or entities other than MedDental Clinic The Dome that may process personal information on our behalf or with whom we may share personal information.

  

2. Compliance with Regulations

 

2.1 UAE Federal Law concerning Medical Liability

We adhere to UAE Federal Law No. 4 of 2016 concerning Medical Liability, which governs the practice of medical professions in the UAE.

We maintain strict confidentiality of patient information in accordance with Article 4 of the law, which prohibits the disclosure of patient information without consent, except as required by law.

We comply with the requirements for maintaining medical records, including retention periods of minimum 25 years and the secure handling of records.

We recognize and uphold the rights and obligations set forth in the law, including informed consent, professional conduct, and the right to medical care.

 

2.2 Dubai Health Authority (DHA) Regulations

We comply with all relevantregulations and standards set by the Dubai Health Authority (DHA), the governing body for healthcare in Dubai. We ensure that our clinic, professionals, and staff are properly licensed and accredited by the DHA.

We adhere to the DHA's Patient Rights Charter, which outlines the rights and responsibilities of patients, including privacy, informed consent, and access to medical records.

We follow the DHA's guidelines on data protection, including the secure storage, transmission, and disposal of patient information.

 

2.3 General Data Protection Regulation (GDPR) if applicable

If treating EU citizens or residents, we comply with the General Data Protection Regulation (GDPR), a comprehensive data protection law in the European Union. We ensure that the processing of personal data of EU subjects is lawful, fair, and transparent, and we obtain explicit consent where required.

We recognize and facilitate the exercise of data subject rights under the GDPR, including the right to access, rectify, erase, and object to processing.

We comply with the GDPR's requirements for transferring personal data outside the European Economic Area (EEA), ensuring adequate safeguards.

 

2.4 Health Insurance Portability and Accountability Act (HIPAA) if applicable

If applicable, we comply with the UAE Health Insurance Portability and Accountability Act (HIPAA), which governs the privacy and security of health information. We adhere to the HIPAA Privacy Rule, which sets standards for the use and disclosure of Protected Health Information (PHI).

We implement administrative, physical, and technical safeguards as required by the HIPAA Security Rule to ensure the confidentiality, integrity, and availability of electronic PHI.

We enter into Business Associate Agreements (BAAs) with third parties that handle PHI on our behalf, ensuring their compliance with HIPAA.

  

3. Information Collection

 

3.1 Personal Information

We collect your name, phone number and email address to facilitate appointments, via booking forms, live chat widget, contact forms and to communicate with you, and personalize your experience wit The Dome MedDental Clinic.

1. Patient Identification Information :
   Name, Email Address, Phone Number

 

3.2 Medical and Dental Records

We maintain comprehensive records of your dental care, including diagnoses, treatment plans, X-rays, and lab results. This information is essential for providing accurate and consistent care.

1. Patient Identification Information:
   Name, date of birth, patient ID, contact details.
2. Dental History:
   Previous dental diagnoses, treatments, surgeries, and outcomes.
3. Medical History:
   General health information, chronic conditions, allergies, medications, family medical history.
4. Dental Examination Records:
   Clinical findings, dental X-rays, photographs, dental charts, periodontal probing depths, bite analysis.
5. Treatment Plans:
   Proposed treatments, alternatives, risks and benefits, patient preferences, consent forms.
6. Billing Information:
   Insurance details, payment methods, billing address, transaction history.
7. Appointment Information:
   Appointment dates, reminders, cancellations, rescheduling details.
8. Communication with Other Healthcare Providers:
   Referrals, consultations, coordination of care with specialists or other healthcare providers.
9. Patient Feedback and Preferences:
   Satisfaction surveys, preferences for communication methods, feedback on services.
10. Emergency Contact Information:
    Names and contact details of family members or friends to be contacted in an emergency.
11. Special Needs and Accommodations:
    Information related to disabilities or special needs that require accommodation during dental care.

 

3.3 Payment Information

We collect information necessary for billing and payment, such as credit card numbers, bank account details, and insurance information. This information is securely processed and stored in compliance with applicable laws and regulations.

1. Patient Name and Contact Information:
   This includes the full name, address, phone number, and email address used for billing purposes.
2. Insurance Details:
   Information related to your dental insurance provider, policy number, coverage, and authorization for billing.
3. Payment Method:
   Credit card numbers, bank account information, or other payment details used to process payments for services.
4. Transaction History:
   Records of past transactions, including dates, amounts, services provided, and payment status.
5. Billing Address:
   The address associated with the payment method, used for verification and correspondence related to billing.
6. Invoice and Receipt Preferences:
   Preferences for receiving invoices and receipts, such as email or paper copies, and any special instructions or notes related to billing.

This information is collected to facilitate accurate and timely billing for dental services, to process payments, to communicate with you about billing matters, and to comply with legal and regulatory requirements related to financial transactions.

 

3.4 Website Usage Data

The Dome MedDental Clinic collects the following information related to how you use our website, including through the use of Google Analytics and Google Tag Manager.

1. IP Address:
   Your Internet Protocol (IP) address is collected to analyze trends, manage the site, and gather broad demographic information for aggregate use.
2. Browser Type and Version:
   Information about the browser you are using helps us optimize our website for different browser types and versions.
3. Operating System:
   The type of operating system you are using (e.g., Windows, Mac) is collected to ensure compatibility and improve user experience.
4. Pages Visited:
   We track the pages you visit on our site to understand user behavior, preferences, and to improve site navigation and content.
5. Time Spent on Pages:
   Analyzing the time spent on different pages helps us understand user engagement and improve content relevance.
6. Links Clicked:
   Tracking the links clicked within our site helps us understand user preferences and improve the overall site experience.
7. Referral Source:
   Information about how you arrived at our site (e.g., search engine, direct link) helps us understand our marketing effectiveness.
8. Cookies and Tracking Technologies:
   We use cookies and other tracking technologies, including Google Analytics and Google Tag Manager, to personalize content, remember preferences, and analyze user patterns. You can learn more about how Google uses this information by visiting Google's Privacy Policy.

This information is collected to enhance user experience, optimize website performance, analyze user behavior, and support marketing and advertising efforts. It helps us understand how our website is being used and make continuous improvements to meet our users' needs

  

4. Use of Information

The Dome MedDental Clinic uses personal information to provide dental care, process payments, improve our website, and for marketing. We comply with UAE laws and maintain strict confidentiality, offering options for patients to control how their information is used.

1. Providing Dental Services:
   We use your personal and medical information to provide dental care tailored to your needs. This includes scheduling appointments, diagnosing conditions, planning treatments, and coordinating with other healthcare providers if necessary.
2. Billing and Payment Processing:
   We use your payment information to facilitate billing, process payments, and manage accounts. We work with trusted third-party payment processors and adhere to industry standards for secure transactions.
3. Marketing and Advertising:
   With your explicit consent, we may use your contact information to send marketing communications, promotional offers, and updates about our services. You have the right to opt-in or opt-out of these communications at any time.
4. Research and Development:
   We may use aggregated and anonymized information to conduct research, analyze trends, and develop new services or technologies. This helps us innovate and continuously improve the quality of care we provide.
5. Legal Compliance:
   We use your information as required by law, including compliance with regulations, responding to legal requests, and fulfilling our obligations under contracts and agreements.

  

5. Consent

At The Dome MedDental Clinic, we obtain written consent before any dental procedure. This ensures that you fully understand the treatment plan and agree to the proposed dental care.

We obtain explicit consent for marketing communications, including newsletters, promotions, and special offers. You have the right to opt-in or opt-out at any time.

You can manage your marketing preferences through your online account or by contacting us directly at The Dome MedDental Clinic. We provide clear instructions for opting in or out of marketing communications.

  

6. Sharing and Disclosure

We share information with labs, specialists, and other healthcare providers as necessary for your care. All third parties comply with our privacy standards and confidentiality agreements.

We may disclose information to comply with legal obligations or court orders. We follow due process and ensure that any disclosure is lawful and justified.

You may request details of any sharing of your information. We provide transparency about who has access to your data and why.

  

7. Security Measures

We use industry-standard encryption for transmitting sensitive information. This includes SSL/TLS encryption for online transactions and secure communication channels for electronic health records.

We implement strict access controls, limiting access to authorized staff only. This includes secure authentication methods, role-based access, and regular monitoring of access logs.

We conduct periodic security assessments to ensure ongoing compliance with security standards and regulations. This includes internal and external audits, vulnerability assessments, and risk management practices.

We have a detailed plan to respond to any unauthorized access or data breach. This includes immediate containment, investigation, notification to affected individuals, and corrective measures to prevent recurrence.

  

8. Cookies and Tracking Technologies

We use session cookies for functionality and persistent cookies for analytics. Session cookies expire when you close your browser, while persistent cookies remain on your device to enhance user experience.

Cookies help us personalize content, track usage patterns, and improve user experience. They enable features like saving preferences, shopping carts, and targeted advertising.

You can disable cookies in your browser, though some website features may not function properly. We provide clear instructions on managing cookie preferences in our Cookie Policy.

  

9. Advertising and Personalization

We may use your information to show you relevant ads on our website and third-party sites. This includes personalized offers and recommendations based on your preferences and browsing history.

We work with reputable advertising partners who adhere to our privacy standards. We ensure that third-party advertisers comply with applicable privacy laws and best practices.

You can opt-out by adjusting your account settings or contacting us directly. We provide clear options for managing your advertising preferences and respecting your choices.

  

10. Patient Rights

You may request a copy of your personal information at any time. We provide access in a timely manner and may offer electronic copies for your convenience.

You may ask us to correct or delete your information, subject to legal retention requirements. We respect your rights to control your personal data and respond promptly to requests.

You may contact our privacy officer with any concerns about our privacy practices. We take complaints seriously and have procedures in place to address and resolve any issues.

  

11. Third-Party Links and Services

Our website may contain links to other sites not operated by us. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

We use third-party services, such as online booking platforms, that comply with our privacy standards. We carefully select partners that share our commitment to privacy and data protection. We disclaim any liability for third-party content or privacy practices. We provide links and third-party services for convenience and do not endorse or guarantee their accuracy or reliability.

  

12. Children's Privacy

We do not knowingly collect information from children under 18 without parental consent. We have safeguards in place to prevent the unauthorized collection of minors' information.

Parents or guardians must provide consent for the collection and treatment of a minor's information. We verify parental consent and provide mechanisms for parents to review or revoke consent.

  

13. International Data Transfers

We comply with legal requirements for transferring data across borders. This includes adherence to international agreements, privacy shields, and contractual obligations to ensure data protection. We adhere to international privacy laws applicable to our operations. We conduct regular assessments to ensure compliance with global privacy standards and regulations.

  

14. Contact Us

By Mail:
Jumeirah Lakes Towers, Cluster N, DMCC Metro Station,
Office No 1201, 12th Floor, Dubai, UAE

By WhatsApp:
+971 4 399 9772

By Phone:
+971 52 363 2505

By Email:
info@meddental.ae